My real, live experience with “customer service”. If you run a business, don’t do this.
A while ago, I wrote about 8 ingenious styles of customer service that every business should know about, mostly because their employees have been inflicting them on unsuspecting customers.
For instance, I warned about “in your face customer service” and “run for cover customer service”, two equally effective opposites…like pouring too much sugar on your Shreddies one morning for breakfast, and dumping too much cayenne pepper on them the next morning. [Read more…]
