Sorry, no customer service after 4:00 P.M.

My real, live experience with “customer service”. If you run a business, don’t do this.

A while ago, I wrote about 8 ingenious styles of customer service that every business should know about, mostly because their employees have been inflicting them on unsuspecting customers.

For instance, I warned about “in your face customer service” and “run for cover customer service”, two equally effective opposites…like pouring too much sugar on your Shreddies one morning for breakfast, and dumping too much cayenne pepper on them the next morning. [Read more…]

8 foolproof customer service strategies (that only a fool would try!)

Not everybody’s idea of customer service actually falls under the category of “service”. Here are a few handy tricks to avoid.

Have you ever noticed how widely customer service varies from one store to another? You walk into some stores, and before you can even get the words “Buzz off!” out of your mouth, you’ve been trumped by a salesperson asking “May I help you?”

“No thanks.”

“May I help you?” asks another. [Read more…]